Hiretic was founded on a simple premise: great customer service should be accessible to businesses of all sizes. We connect companies with top-tier customer experience talent from emerging markets at a suitable pricing.
Our Founders Grew Up Between Two Worlds Which Ignited a Drive
One was a buzzing Western city alive with endless prospects. The other was a struggling community in the Global South where gifted people labored relentlessly for scarce opportunities. Confronted with this disparity they set out to change the status quo with Hiretic.
Our CX experts are trained to always operate as true extensions of your brand
Our teams are built to adapt to your workflows and offer tailored solutions across real-time support, inbox management and specialized roles. From chat and voice to CRM tasks and data processes, we provide flexible coverage that scales with your business.
Find responses to the most prevalent questions
We recently launched and are currently onboarding our first cohort of trained CX experts. You can join our waitlist to be among the first to gain access as soon as they’re ready.
We offer three core service categories:
Real-Time Support: Live chat, voice and social messaging
Inbox Support: Email, tickets, social inbox and back-office admin
Specialized Support: Technical support, CRM management, data-heavy roles
Currently, our agents are primarily based in three English-speaking countries: India, Ghana and the Philippines. We match location with language fluency, time zone compatibility and specific client needs.
We offer flexible pricing models based on your scope of work, hours of coverage and complexity. Our goal is to provide cost-effective support without sacrificing quality.
We provide agent training, performance tracking and regular QA checks to maintain high standards. We also align with your brand guidelines, tone and internal processes from day one.
We partner with startups, scaleups and growing businesses across the English-speaking world — including companies in SaaS, e-commerce, fintech and other digital-first industries.
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