At Hiretic, we saw two sides of the same story: incredible talent in the Global South going untapped, and high-growth companies overwhelmed by the cost of customer support. We believed there had to be a better way, and we set out to find it.
Our mission is to open doors where few exist. We focus on underserved regions with strong talent pools, offering fair pay, ongoing learning and long-term opportunities that change lives and strengthen teams.
We treat CX delivery like a product. That means we iterate, test and refine everything from training systems to workflow tools so our teams perform with consistency and precision across every channel.
In every engagement, we aim to build relationships, not transactions. We take time to understand our clients’ needs, goals and values so that our CX teams can act as true extensions of their business.
Easily grow your support as your business expands.
Significantly reduce CX spend without sacrificing quality.
Agents trained to match your tone, tools and workflows.
Support that fits your hours and your customers' needs.
From tech support to CRM, we handle complex tasks.
Launch support operations in weeks, not months.
A simple truth sparked everything: talent is global, but opportunity isn’t.
Hiretic was founded after a series of conversations between operators, startup builders and CX strategists from different parts of the world. Each had experienced the same challenge from a different angle.
Our founders had spent years scaling startups and leading customer operations under tight budgets and high pressure. One problem kept surfacing: high-quality CX talent was difficult to find, costly to retain and hard to scale.
In 2025, Hiretic was created not as a traditional BPO but as a mission-driven CX partner focused on trust, skill and opportunity. The goal was never just to fill roles. It was to build connections across people, businesses and regions to redefine how customer support is delivered.
Hiretic empowers businesses with responsive, affordable and human-centered customer support delivered by skilled professionals from the global south.
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