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Business

Dispelling Common Myths About Outsourcing to Emerging Markets

For many companies in the United States and Europe, outsourcing customer experience operations to emerging markets still feels like a leap into the unknown. While global hiring has become more normalized since the rise of remote work, misconceptions continue to cloud decision making. These outdated beliefs often prevent growing businesses from tapping into one of the most effective strategies for scale, efficiency and customer satisfaction. At Hiretic, we specialize in helping small and mid-size businesses build dedicated customer experience teams in high-potential markets across Latin America, Africa, Southeast Asia and Eastern Europe. We understand the questions and concerns that come with outsourcing and we know

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Management

The Ultimate Guide to Choosing a CX BPO Partner in 2025

Outsourcing customer experience is no longer just a way to cut costs. In 2025 it is a lever for growth, efficiency and brand differentiation. For small and mid-sized businesses in the United States and Europe, partnering with the right customer experience (CX) business process outsourcing (BPO) provider can help you scale without sacrificing quality. However, the global CX landscape has changed significantly in the past few years. Talent availability, digital expectations and customer standards are evolving fast. If your business is evaluating potential BPO partners, you need more than a vendor. You need a strategic ally that aligns with your goals, adapts to your growth

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Technology

The Future of CX Outsourcing: Hybrid Teams, AI and the Human Touch

Customer experience is no longer a department. It is a core business strategy that drives retention, loyalty and revenue. For small and mid-sized companies in the US and Europe, competing on product or price alone is becoming increasingly difficult. The real edge now lies in how well you serve and support your customers. But building a world-class CX function in-house comes with high fixed costs, limited flexibility and constant hiring headaches. Outsourcing remains a smart solution, but the model itself is evolving. Traditional call centers are giving way to a more dynamic approach built around three key elements: hybrid teams, intelligent automation and the human

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