We’re seeking customer service professionals who excel in communication, demonstrate patience in challenging situations, and possess strong problem-solving skills to effectively address customer needs.
Interested and eligible candidates should submit their application below no later than August 19th, 2025
If shortlisted, you’ll join a virtual interview where we learn more about your communication style, work ethic and personality.
We assess your English proficiency to ensure you're ready to support customers with clarity and confidence.
Once accepted, you’ll go through our onboarding training before getting assigned to best-fit organisations.
Handle customer inquiries through real-time chat or scheduled channels like email.
Resolve customer complaints and issues promptly with professionalism and accuracy
Provide clear and helpful information about products or services
Process customer orders, applications, refunds and service requests
Maintain accurate records of customer interactions and transactions
Follow up with customers to ensure resolution and satisfaction
Escalate unresolved or complex issues to senior support or management when necessary
Stay up to date with product knowledge, company procedures and policy changes
Manage and update customer accounts and personal information
Collaborate with internal departments to resolve customer concerns efficiently
Conduct customer satisfaction surveys and gather feedback when required
Analyze customer feedback to help identify trends and suggest improvements
Hiretic empowers businesses with responsive, affordable and human-centered customer support delivered by skilled professionals from the global south.
Get ahead in customer experience with the latest trends and data-driven insights.